John Patrick is a Knovel Board member, former vice president of Internet technology at IBM, and one of the leading Internet visionaries as a founding member of the World Wide Web Consortium at MIT in 1994. Most importantly, John is a tremendous asset to Knovel in helping to guide our strategy. His blog is closely followed by many thousands of readers and I am sure he will blog about being a Key Note Speaker at the Special Libraries Association annual meeting in Washington on June 17, 2009. One of his most successful on-going blog posts is IBM Happenings and he has suggested that Knovel’s many followers will benefit by our delivering an update on Knovel every month or so – so here it is…Knovel Happenings.
April and early May have been busy at Knovel. We are focused on implementation of our Design Partner and Strategic Accounts programs. The Design Partner program has us engaging “on-site” with users from 15 client partners to guide product development; during 2009 we expect to grow to 25 partners, so please contact me at [email protected] if you would like to know more. Our Product Management team sits with engineers in their work spaces to see how they work with information which allows us to understand how we can improve their research by improving the user experience. Expect to see changes in the coming months driven by this program.
Our Strategic Accounts Program is bringing us closer to all our accounts helping us to better understand the impact of the economy and ensuring that clients get high value from their investment in Knovel. Knovel account managers are in continuous touch with all our customers through training, on-site visits, webinars and a range of other touch points to ensure we are listening to and growing our customer relationships. If you would like to discuss this program please do get in touch through [email protected] .
We were thrilled to introduce a new subject area Industrial Engineering and Operations Management and see so many of our customers eagerly adding it to their subscription. Based on customer requests Knovel will introduce 2 more subject areas before the end of 2009.
Knovel has seen some good coverage in a wide range of communication channels ranging from Desktop Engineering to Twitter Chatter in French to Enterprise Search Blogs and back to more traditional media sources like Design News.
The next 6 weeks promises to bring a raft full of announcements around our product and marketing alliances that will bring tremendous benefits to our users and we look forward talking with you about new Knovel Happenings next month.